What is risk surcharge?

It is a provision from the company for the benefit of the customer to protect against the transit risks when the goods are not insured by consignor. The coverage is extended if customer chooses to avail the provision by paying the stipulated risk coverage charges. This should not be construed as insurance cover as risk surcharge cover will have only a limited liability on the part of the company subject to the terms and conditions laid out

Applicability of risk surcharge?

Risk surcharge is applicable to all Priority Products and consignments booked under PRIORITY series. However, products and consignments that are booked under ‘Mentioned Piece’ will only have Mentioned Piece charges as levied covering the risk.

Key Points

1. Countryside Express Priority and Priority Plus: Maximum shipment value is restricted to Rs. 25,000/- per consignment.

2. COD /TO PAY/Mentioned Piece/D Series: Maximum shipment value is restricted to Rs. 50,000/- per consignment.

3. Consignments booked under “Express Service” and Regional series shall have limited liability of Rs. 100/- per consignment only.

4. Any valuable shipment should be booked under ‘Mentioned Piece’ or “Cargos” can be transacted only either with a valid insurance cover from the Consignor or by risk surcharge up to a maximum value limit as per the product category.

5. Over and above the maximum value limits the consignments should carry the insurance cover by the consignor as mandatory requirement.

6. Whenever the risk coverage is by way of insurance by consignor a COF charge is levied at the rate of 0.2% of the declared value.

7. If a consignment is neither covered under risk surcharge nor under its own insurance policy by the consignor, the maximum liability on any claim due to loss is restricted to Rs. 500/- and if booked under the Mentioned Piece the declared value of the consignment will not exceed the value limit.

8. All consignments under VAS and Express Service should be complete with all relevant documents like invoice, Tax forms etc. as applicable. It is the responsibility of the consignor to provide the necessary documentation. Any failure in this regard to comply with any of the terms and conditions laid down under the contractual terms of the consignment will make all liability clauses on part of the carrier null and void.
9. Consequential losses of any kind will not be considered.

10. Only the lost consignments will be covered under the insurance. No claims for damaged consignments will be entertained.


Volumetric Weights

The value of a shipment can be affected by the amount of space it occupies during distribution, rather than the actual weight which is known as volumetric (or dimensional) weight.
The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

For Air Express & Air Cargo:

Length x Breadth x Height (in cms)


For Surface:

Length x Breadth x Height (in cms)


For International:

Length x Breadth x Height (in cms)


Why CountrysideExpress –

Countryside Express eliminates all the barriers faced by courier and cargo industry to reach in the rural parts of India.Countryside Express aims to connect the rural parts of India with the digital world through its E-stores and express delivery network. We have a dedicated customer service team which emphasise on providing best quality service to all our customers and enhance customer experience. With our international partners, you get a completely hassle-free International courier services across the globe.

Countryside Express Courier and Cargo

Countryside Express believes in building trust through it’s on-time deliveries and creating entrepreneurs through it’s various franchise schemes.